Refund Policy

1. Our 14-day money-back guarantee

If you are not happy with MyT20Team, contact us within 14 days of your first payment and we will refund that payment in full. You do not need to give a reason. This applies to your first subscription payment on an account.

Once the refund is issued, your subscription ends and access to paid features stops.

2. Renewals

Subscriptions renew automatically each month. We know a renewal can catch people out, so:

• If you were charged for a renewal you did not intend and you have not played any matches in that billing month, contact us within 14 days of the charge and we will refund it in full.
• If you have already played matches in that billing month, we will refund the unused part on a pro-rata basis at our discretion. In practice we are generous about this — just tell us what happened.
• To avoid renewals altogether, cancel before your renewal date. Cancelling always keeps your access until the end of the period you have already paid for.

3. Statutory rights

UK and EU consumers

You normally have a 14-day right to cancel a distance contract for digital services. By subscribing and getting immediate access to MyT20Team, you ask us to begin supplying the service straight away and acknowledge that you lose the statutory right to cancel once the service has been fully performed. Our voluntary 14-day guarantee above is offered in addition, and is more generous in practice.

Everywhere else

Nothing in this policy limits any refund or cancellation rights you have under the consumer law of the country where you live, including under the Consumer Protection Act, 2019 in India.

4. When we may decline a refund

We may refuse a refund where:

• the request is made more than 14 days after the payment, and the matches included in that billing month have largely been used;
• the account was closed for a breach of our Acceptable Use Policy;
• there is evidence of repeated subscribe-play-refund cycles on the same account, payment method or person.

Where we decline, we will tell you why, in writing.

5. How to request a refund

Either route works, and both reach a human:

1. Email billing@myt20team.com from the address on your account, with the date of the payment. That is all we need.
2. Or contact our Merchant of Record, Paddle.com Market Ltd, at paddle.net using the email address you paid with — Paddle can look up your order and process the refund directly.

We acknowledge every request within 2 business days.

6. How long a refund takes

Approved refunds are issued by Paddle.com Market Ltd to the original payment method. Paddle processes them within a few business days; how quickly the money appears then depends on your bank or card issuer, and is typically 5–10 business days in total. Paddle.com Market Ltd, not MyT20Team, will appear on the refund entry on your statement.

Refunds are issued in the currency you paid in. If your bank converted the payment, the amount you receive back can differ slightly because of exchange-rate movement — that difference is your bank's, not ours.

7. Chargebacks

Please talk to us before raising a chargeback with your bank. A chargeback takes far longer than an email to us and results in the account being suspended while the dispute runs. We would much rather just refund you.

8. Free matches

The first three matches on a new account are free and require no payment, so there is nothing to refund. You are only charged when you choose a plan.

9. Contact

7th Hill, trading as MyT20Team
48 Subbaiah Gowder Nagar
Thondamuthur Road, Vadavalli
Coimbatore, Tamil Nadu 641041
India
Billing & refunds: billing@myt20team.com